Technical Support / Contact Details
Technical Support: email@example.com | Billing / Accounts: firstname.lastname@example.org | Sales / Marketing: email@example.com
Regular Technical Support
Regular technical support at BCIX is provided during office hours Monday through Friday from 08:00 to 18:00 MET.
The normal communications channel for technical support is email to firstname.lastname@example.org.
BCIX aims for 4 hour response on all email support requests.
BCIX operations staff is also available by telephone.
Emergency 24x7 Support
A 24-hour support hotline is available for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:
- BCIX critical system failures disprupting normal service
- Loss of service to member
- Traffic anomaly
- Security issues
If there is no immediate answer from this phone, please leave a message and it will be attended to as soon as possible.