Technical Support: firstname.lastname@example.org | Billing / Accounts: email@example.com | Sales / Marketing: firstname.lastname@example.org
Regular Technical Support
Regular technical support at BCIX is provided during office hours Monday through Friday from 08:00 to 18:00 CET/CEST.
The normal communications channel for technical support is email to email@example.com.
BCIX aims for 4 hour response on all email support requests.
BCIX operations staff is also available by telephone.
Emergency 24x7 Support
A 24-hour support hotline is available for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only, including:
- BCIX critical system failures disrupting normal service
- Loss of service to member
- Traffic anomaly
- Security issues
If there is no immediate answer from this phone, please leave a message and it will be attended to as soon as possible.